Troubleshooting
When something happens to one of your Android TV boxes, it may be necessary to troubleshoot the device. This topic helps you troubleshoot the most common issues.
Disconnected cables
USB to RF/DVB-C cable disconnected
When the USB to RF/DVB-C cable is disconnected from the Android TV box (see connection 1 in the image), then the app loses the tuned channel, and an operator must re-tune the app to the correct channel.
Follow this procedure to solve the issue:
- Reconnect the USB to RF/DVB-C cable to the Android TV box.
- Using the remote, from the home screen, browse to Settings > Device Preferences > Restart.
- Select Restart, and wait for the Android TV box to restart.
- After the Android TV box has restarted, browse to the Live TV app and launch it.
- Browse to TV Options > Settings > Channel sources. The Setup your sources screen appears.
- Continue the channel setup as described in Configure app from step 4.
Modulator disconnected from USB to RF/DVB-C cable
When the modulator is disconnected from the USB to RF/DVB-C cable (see connection 2 in the image), but the USB to RF/DVB-C cable is still connected to the Android TV box, then an operator only needs to reconnect the modulator to the USB to RF/DVB-C cable. The app automatically reconnects to the configured network stream.
Power cable disconnected
When the power cable is disconnected from the Android TV box (see connection 3 in the image), then an operator only needs to reconnect the power cable and relaunch the Live TV app. The app automatically reconnects to the configured network stream.
Replacing an Android TV box
When one of your Android TV boxes stops working, you must replace it with a new one, and you must upload the same configuration file that was present on the Android TV box you are replacing.
Follow the same installation process as described in Installation process, but use the existing configuration file when you execute the steps under Create and load configuration file.